shop policies

ALL ORDERS ARE FINAL.
NO REFUNDS OR EXCHANGES.
NO CANCELLATIONS.

Processing & Shipping
Orders are processed within 7–14 business days. Processing time does not include weekends, holidays, or carrier transit time. Please allow at least 14 business days before reaching out for an update. If any order delays are expected, we will reach out via the email that was provided at the time of your order.

Pre-Orders
Any item marked as a pre-order is not currently in stock and will ship on or around the estimated date listed in the product description. Please understand that pre-order timelines are estimates and may change due to production or shipping delays. Updates will be sent via email and posted on social media as they become available.

If your order includes both pre-order and in-stock items, your entire order will be held and shipped together once the pre-order item is available unless otherwise stated.

Pre-orders are charged at the time of purchase and are final sale. No cancellations, refunds, or exchanges will be allowed on pre-order items.

Order Tracking & Insurance
Once your order has shipped, you will receive a tracking number for the chosen carrier. Please allow at least 24 hours for tracking information to update. Shipping insurance may be purchased when available to help protect your order during transit.

Lost, Stolen, or Damaged Packages
Once an order has been shipped and accepted by the carrier, we are not responsible for packages that are lost, stolen, or damaged during transit. If your package is lost or damaged in transit, please contact the shipping carrier directly to file a claim. For packages marked as delivered, we are not responsible for theft or loss after delivery.

Incorrect Items or Defective Items
If you receive an incorrect or defective item, please contact us within 2 days of delivery with your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.

Digital Products
All digital purchases are final and non-refundable. Due to the nature of digital products, refunds, exchanges, and cancellations are not accepted. If you have an issue accessing your order, please reach out, and we’ll do our best to help.

Incorrect Shipping Address
Please make sure your shipping address is correct at the time of checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us, you will be responsible for the cost of shipping the order again.